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AI-Powered Customer Support Automation
Smarter Support, Less Overhead
Customer support doesn't have to be costly or slow. With PlatformDB's AI-Powered Support Automation, we build intelligent systems that understand, troubleshoot, and resolve common customer issues in real time. Our solutions are designed to reduce ticket volume, response time, and agent burnout while maintaining a personalized customer experience.
Smarter Support, Less Overhead
Customer support doesn't have to be costly or slow. With PlatformDB's AI-Powered Support Automation, we build intelligent systems that understand, troubleshoot, and resolve common customer issues in real time. Our solutions are designed to reduce ticket volume, response time, and agent burnout while maintaining a personalized customer experience.
Smarter Support, Less Overhead
Customer support doesn't have to be costly or slow. With PlatformDB's AI-Powered Support Automation, we build intelligent systems that understand, troubleshoot, and resolve common customer issues in real time. Our solutions are designed to reduce ticket volume, response time, and agent burnout while maintaining a personalized customer experience.
Experience the Difference: Tailored Solutions for Modern Businesses
Experience the Difference: Tailored Solutions for Modern Businesses
Core Features:
Multi-language support agents
Integration with your CRM and helpdesk
Smart escalation to live agents
Rich knowledge base integration
Real-time ticket logging and data capture
Core Features:
Multi-language support agents
Integration with your CRM and helpdesk
Smart escalation to live agents
Rich knowledge base integration
Real-time ticket logging and data capture
Core Features:
Multi-language support agents
Integration with your CRM and helpdesk
Smart escalation to live agents
Rich knowledge base integration
Real-time ticket logging and data capture
Benefits:
Cut support costs by up to 50%
24/7 customer coverage
Improve CSAT with instant resolutions
Seamless Multi-Channel Support
Reduce agent workload by automating tier-1 queue
Benefits:
Cut support costs by up to 50%
24/7 customer coverage
Improve CSAT with instant resolutions
Seamless Multi-Channel Support
Reduce agent workload by automating tier-1 queue
Benefits:
Cut support costs by up to 50%
24/7 customer coverage
Improve CSAT with instant resolutions
Seamless Multi-Channel Support
Reduce agent workload by automating tier-1 queue
What is Agentic AI?
Agentic AI refers to intelligent agents capable of pursuing goals, making decisions, and learning autonomously — all without manual input. With Platform DB, Agentic AI is built directly into your business systems — not bolted on — so your workflows aren’t just automated, they’re intelligent and responsive.
What is Agentic AI?
Agentic AI refers to intelligent agents capable of pursuing goals, making decisions, and learning autonomously — all without manual input. With Platform DB, Agentic AI is built directly into your business systems — not bolted on — so your workflows aren’t just automated, they’re intelligent and responsive.
Dynamic task delegation
Securely link your bank and business tools in minutes.
Dynamic task delegation
Securely link your bank and business tools in minutes.
Multi-step decision trees
Agentic AI identifies the best-suited person, bot, or system to handle a task—on the fly.
Multi-step decision trees
Agentic AI identifies the best-suited person, bot, or system to handle a task—on the fly.
Real-time data-driven actions
Trigger automated workflows, updates, or communication based on live data inputs.
Real-time data-driven actions
Trigger automated workflows, updates, or communication based on live data inputs.
Predictive insights & proactive alerts
Anticipate bottlenecks and outcomes before they happen, with AI-driven forecasting and automated warnings.
Predictive insights & proactive alerts
Anticipate bottlenecks and outcomes before they happen, with AI-driven forecasting and automated warnings.