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Workflow & Contact Center Automation
Automate the Busywork. Focus on the Big Wins.
With Conversational AI, you can create scalable customer journeys that feel personal. PlatformDB helps you map, prototype, and launch AI-driven experiences through web, mobile, or phone channels. From lead generation to appointment setting, every conversation is a conversion opportunity.
Automate the Busywork. Focus on the Big Wins.
With Conversational AI, you can create scalable customer journeys that feel personal. PlatformDB helps you map, prototype, and launch AI-driven experiences through web, mobile, or phone channels. From lead generation to appointment setting, every conversation is a conversion opportunity.
Automate the Busywork. Focus on the Big Wins.
With Conversational AI, you can create scalable customer journeys that feel personal. PlatformDB helps you map, prototype, and launch AI-driven experiences through web, mobile, or phone channels. From lead generation to appointment setting, every conversation is a conversion opportunity.
Experience the Difference: Tailored Solutions for Modern Businesses
Experience the Difference: Tailored Solutions for Modern Businesses
Core Features:
AI-based triage and ticketing
Automated reminders and follow-ups
Dynamic task routing and assignments
Dashboard insights on performance
Escalation triggers and rule-based routing
Core Features:
AI-based triage and ticketing
Automated reminders and follow-ups
Dynamic task routing and assignments
Dashboard insights on performance
Escalation triggers and rule-based routing
Core Features:
AI-based triage and ticketing
Automated reminders and follow-ups
Dynamic task routing and assignments
Dashboard insights on performance
Escalation triggers and rule-based routing
Benefits:
Eliminate manual data entry and task handoffs
Shorten resolution cycles and increase output
Boost agent productivity with fewer distractions
Gain real-time visibility into workflow performance
24/7 Operational Efficiency
Benefits:
Eliminate manual data entry and task handoffs
Shorten resolution cycles and increase output
Boost agent productivity with fewer distractions
Gain real-time visibility into workflow performance
24/7 Operational Efficiency
Benefits:
Eliminate manual data entry and task handoffs
Shorten resolution cycles and increase output
Boost agent productivity with fewer distractions
Gain real-time visibility into workflow performance
24/7 Operational Efficiency
What is Agentic AI?
Agentic AI refers to intelligent agents capable of pursuing goals, making decisions, and learning autonomously — all without manual input. With Platform DB, Agentic AI is built directly into your business systems — not bolted on — so your workflows aren’t just automated, they’re intelligent and responsive.
What is Agentic AI?
Agentic AI refers to intelligent agents capable of pursuing goals, making decisions, and learning autonomously — all without manual input. With Platform DB, Agentic AI is built directly into your business systems — not bolted on — so your workflows aren’t just automated, they’re intelligent and responsive.
Dynamic task delegation
Securely link your bank and business tools in minutes.
Dynamic task delegation
Securely link your bank and business tools in minutes.
Multi-step decision trees
Agentic AI identifies the best-suited person, bot, or system to handle a task—on the fly.
Multi-step decision trees
Agentic AI identifies the best-suited person, bot, or system to handle a task—on the fly.
Real-time data-driven actions
Trigger automated workflows, updates, or communication based on live data inputs.
Real-time data-driven actions
Trigger automated workflows, updates, or communication based on live data inputs.
Predictive insights & proactive alerts
Anticipate bottlenecks and outcomes before they happen, with AI-driven forecasting and automated warnings.
Predictive insights & proactive alerts
Anticipate bottlenecks and outcomes before they happen, with AI-driven forecasting and automated warnings.